Maintenance 24/02 - 25/02
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hello, part of my items and collection are gone I don't have access being deleted, I would like to know what happened and what action you will take on this bug
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For any users not able to see their items in create a tool I discovered a hack. It's very tedious, but if you like an item it appears back in the items category. Same with items that are in collections. If it is already liked but not showing up, unlike and re-like it again.
Side note: I have noticed items slowly appearing back in on their own. Two loaded yesterday. Today it was about a handful. Have no idea if it's doing it on it's own or if the team is trying to fix the problem. I honestly think the drafts are a lost cause that this point. It was as if everything was reset. I can understand the frustration, but unless there's a back up of it in the system I think they're gone. Hope this was helpful to someone.
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@admin I'm having the same problem as everyone else. also some of my liked items won't show up while I'm creating a set. Hope it will be fixed soon!
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@admin thank you for informing us! most of my items and my liked items are gone
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Hi! I am still having the same issues others are reporting where my items aren't showing up. I can see them all under the items tab on my profile, but when I go into the create tool or in organizing my items, it seems like half or more are missing (seems random, some old ones are there while some newer ones aren't). I'm sure you guys are working on it and I thank you for all your hard work!
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@admin Hello, since the maintenance, I cannot add a contest. What's happening?
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@admin I managed to add a contest, but without an image...
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@admin Hello, many of my uploaded items are missing, I am missing almost half of my liked items as well as items in my collections going missing. Nearly all my drafts have gone, only one is left and items have gone missing from that too. If these could be returned it would be greatly appreciated, thank you very much!!
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Hi, there! The header uploader is not working. Keep on the great work, and thank you for giving us the opportunity to make beautiful boards.
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Most of the items added in the last 180 days just back to the create tool.
Rest of them will back soon,
image upload issues will be next to fix -
@admin Thank you so much for the information , I trust that everything will be resolved and understand that it takes time
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@admin thanks y’all
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thank you!!! all my items are back up but profile picture isn't updating! could you please fix this error/glitch please??? thank you for your hard work!
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@emyn yes, in the next days avatars/image uploads will be fixed
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@admin What about the fact that we can't edit published sets?? I'm in true despair
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@acciohermione sets older than one month will be not available to edit, that was very costly for the infrastructure
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@admin When will the profile pictures and headers be fixed?
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@admin said in Maintenance 24/02 - 25/02:
@acciohermione sets older than one month will be not available to edit, that was very costly for the infrastructure
can you explain how? I may not be silicon valley, but I cannot understand how editing old sets could in any way be "costly for the infrastructure", more over, it causes more problems for the users because of the item shifting
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@thedragonqueen sure, informations required to edit the set included cropped images. Cropped images has been formatted to base64 text representation of that image. This kind of data are stored in database. Database had unnecessary 400gb of data containing informations to edit sets / drafts. This feature has been rewritten to be more efficient and less storage costly.
