Items Not Appearing
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@egagarza Did you have a problem with the Clipper today / Have you tried to upload items today?
Please let me know.
Anita | URSTYLE Community manager -
@vn1ta yes, i tried to upload items today but i cant see them appearing
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@egagarza Dear, I've just tested the Clipper with an item from farfetch.com and it arrived in a few seconds
Where did you try to upload items from? Did you try different sites? Maybe there is some problem with items from that particular site where you tried to upload items from. -
@egagarza Feel free to post the links of problematic items (the ones that won't upload) and we will check them
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@vn1ta I tried to upload my items through this link https://drive.google.com/file/d/170ZVD7vCMly321XKePYzZLB4qqeHAFxg/view?usp=sharing
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@egagarza Hmm, I am not sure if upload from Google Drive works (it seems not), but you could try to upload that photo to Pinterest, Blogger, Tumblr (or any other site) and then upload it to URSTYLE via Clipper
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@vn1ta ok, I'll try it, thank you
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@egagarza You're welcome
Let me know if it works for you. Admins should soon provide direct upload (from user's device to ITEMS) and that will make things easier. 
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@vn1ta Hello, it's been a week since problem with database issuses but my items have not appeared yet on my profile. Please advise me what to do. I add that I followed all your guidelines regarding cookies and mozilla updates. I'm really upset ;( Please help!
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Hello @aleks
Since there were problems with database, unfortunately, some of the item uploads were dismissed. This means that you will need to upload them again - I had to do the same. 
I am very sorry for the inconvenience.Feel free to contact me if you have any additional questions.
Anita | URSTYLE Community manager -
@vn1ta Oh I see. I understand now. Thank you very much. I try again today. Have a nice day;-)
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@aleks Thank you for understanding, dear. Feel free to contact me if you have any question/problem.
Have a great day!
Anita | URSTYLE Community manager -
Yesterday, I attempted to finish a set that was in my drafts. I uploaded a few items and after a period of several hours, only two showed up. I could not finish my set as planned. This morning I am trying to do a fashion set, however, the three items I tried to upload have not appeared. I am so frustrated! This is the only trouble I have on Urstyle. I sure wish this could be fixed once and for all. I do not like to complain, however, this seems to be happening quite a lot.
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Dear @beverly , thank you for sharing your concern. I will convey your message to the administrators. Sorry for the inconvenience.
When things like this happen, it may be the best to explore the existing items (uploads and likes) and those in the Creator menu (or from collections: https://urstyle.com/collections). I know that it's not the same and developers will work on resolving the problem, but this is just a temporary solution.
Have a great day!
Anita | URSTYLE Community manager -
@vn1ta Thank you sweetie for your response. I appreciate it ever so much. Have a safe and pleasant week.
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@beverly You are most welcome, dear!
Have a great weekend! -
Hello @vn1ta I clipped some items earlier in the week and only some them appeared in my items, Is there still a problem with the clipper? Thank you for all your hard work sweetie you are such a champion darling!
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Hi dear @jewelsinthecrown
I've talked with administrators about this issue few days ago and it seems that the system automatically dismissed some of the uploads due to database issue. This doesn't happen every time - items are usually saved in the queue, but an error was a bit more complicated in this case. If you uploaded those items during Clipper blockage few days ago, you will probably need to re-upload the missing items. I think that we can consider this a general "rule" (re-upload) when items don't appear in 24h after the initial upload. I am sorry for the inconvenience. Administrators are working hard on improving the stability of the system Have a great Sunday!
Anita | URSTYLE Community manager -
Thank you sweetie, I may not be able to find them again a little disappointing however, I also clipped this evening still not in my items yet I will check tomorrow.... Nearly midnight on Sunday night here in Australia.. must get some sleep .. so goodnight for now ~Bless you for the quick reply ~Hugs from Michele
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@jewelsinthecrown I completely understand that it's difficult to find the same items again - I've experienced the issue too.
But do not worry, I have mentioned this to the admins and they told me that they will take care of it - they just need a bit more time, as they are working on multiple features and updates.For now, I can advise bookmarking the links of the items that you want to save. I have recorded this video to show you how to do it: https://goo.gl/zax227 . First you make a folder for those links and then you just drag and drop links to that folder
This way, you can save all the items that you want to upload to URSTYLE.Another advice is to open ITEMS page ( https://urstyle.com/user/jewelsinthecrown/items ) in 1 tab while you're uploading items and to occasionally reload the ITEMS page (using this button
in order to check if your uploads are appearing.I hope that this helps.
Anita | URSTYLE Community manager
