Items Not Appearing
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I clipped quite a lot of items roughly 24 hours ago, and they have not appeared in my Item Organizer.
After clearing urstyle's cache and cookies and doing a hard refresh, restarting my computer with no change, I decided to check my profile's Items.
It's not even the same number!!! 20 Items missing from the Organizer!! This isn't all the items I clipped, but a good bit are there.
Is this a bug?
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@tr_duchess Yes, this is probably part of the bug related to recent unexpected database issues. Administrators have another set of fixes tonight (OCT 8.) and everything should work well now.
However, you will probably need to repeat the uploading process if your items do not appear in the next 24h. It's a good idea to test the Clipper before uploading multiple items - e.g. upload 2 test items and, if they go through (show up in your items), continue uploading remaining photos.
Sorry for the inconvenience.
Have a good day!
Anita | URSTYLE Community manager -
Today is second day i have the same issue. Items do not appear in my items. Also i have created a set and it can't be saved. The progress bar (circle on the bottom right) is spinning and nothing is happening.
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@bling_auto The problems were resolved yesterday evening, but they have reappeared again this morning (in GMT+2). The administrators were notified and we are waiting for their fix. Thank you for your patience.
Truly sorry for the inconvenience.
Anita | URSTYLE Community manager -
Sadly, it is now almost midnight on Monday where I live. The items I clipped on Friday evening have not yet been added to my profile. I know there was a lot of overload during the weekend. I will try to clip again.
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@wacky-workshop There are issues with the database in this moment, it seems (GMT+2, it's 7:33am here). I have tested the Clipper with 1 item upload around 20 min. ago, but that item didn't appear yet, so I do not advise uploading items in this moment, unfortunately
Please wait a little bit more, I will post an announcement when the admins apply another fix. Truly sorry for the inconvenience. -
THANKS for the heads up! I should be going to sleep anyway! 
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@wacky-workshop Thank you for understanding
There should be a post about newest fix (in the HELP section) when you wake up. Good night! -
@vn1ta I have the same problem as her, hopefully there will be some fixes soon...
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@egagarza Did you have a problem with the Clipper today / Have you tried to upload items today?
Please let me know.
Anita | URSTYLE Community manager -
@vn1ta yes, i tried to upload items today but i cant see them appearing
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@egagarza Dear, I've just tested the Clipper with an item from farfetch.com and it arrived in a few seconds
Where did you try to upload items from? Did you try different sites? Maybe there is some problem with items from that particular site where you tried to upload items from. -
@egagarza Feel free to post the links of problematic items (the ones that won't upload) and we will check them
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@vn1ta I tried to upload my items through this link https://drive.google.com/file/d/170ZVD7vCMly321XKePYzZLB4qqeHAFxg/view?usp=sharing
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@egagarza Hmm, I am not sure if upload from Google Drive works (it seems not), but you could try to upload that photo to Pinterest, Blogger, Tumblr (or any other site) and then upload it to URSTYLE via Clipper
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@vn1ta ok, I'll try it, thank you
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@egagarza You're welcome
Let me know if it works for you. Admins should soon provide direct upload (from user's device to ITEMS) and that will make things easier. -
@vn1ta Hello, it's been a week since problem with database issuses but my items have not appeared yet on my profile. Please advise me what to do. I add that I followed all your guidelines regarding cookies and mozilla updates. I'm really upset ;( Please help!
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Hello @aleks
Since there were problems with database, unfortunately, some of the item uploads were dismissed. This means that you will need to upload them again - I had to do the same. 
I am very sorry for the inconvenience.Feel free to contact me if you have any additional questions.
Anita | URSTYLE Community manager -
@vn1ta Oh I see. I understand now. Thank you very much. I try again today. Have a nice day;-)
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@aleks Thank you for understanding, dear. Feel free to contact me if you have any question/problem.
Have a great day!
Anita | URSTYLE Community manager
