Items Not Appearing
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Sadly, it is now almost midnight on Monday where I live. The items I clipped on Friday evening have not yet been added to my profile. I know there was a lot of overload during the weekend. I will try to clip again.
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@wacky-workshop There are issues with the database in this moment, it seems (GMT+2, it's 7:33am here). I have tested the Clipper with 1 item upload around 20 min. ago, but that item didn't appear yet, so I do not advise uploading items in this moment, unfortunately
Please wait a little bit more, I will post an announcement when the admins apply another fix. Truly sorry for the inconvenience.
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THANKS for the heads up! I should be going to sleep anyway!
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@wacky-workshop Thank you for understanding
There should be a post about newest fix (in the HELP section) when you wake up. Good night!
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@vn1ta I have the same problem as her, hopefully there will be some fixes soon...
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@egagarza Did you have a problem with the Clipper today / Have you tried to upload items today?
Please let me know.
Anita | URSTYLE Community manager -
@vn1ta yes, i tried to upload items today but i cant see them appearing
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@egagarza Dear, I've just tested the Clipper with an item from farfetch.com and it arrived in a few seconds
Where did you try to upload items from? Did you try different sites? Maybe there is some problem with items from that particular site where you tried to upload items from.
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@egagarza Feel free to post the links of problematic items (the ones that won't upload) and we will check them
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@vn1ta I tried to upload my items through this link https://drive.google.com/file/d/170ZVD7vCMly321XKePYzZLB4qqeHAFxg/view?usp=sharing
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@egagarza Hmm, I am not sure if upload from Google Drive works (it seems not), but you could try to upload that photo to Pinterest, Blogger, Tumblr (or any other site) and then upload it to URSTYLE via Clipper
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@vn1ta ok, I'll try it, thank you
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@egagarza You're welcome
Let me know if it works for you. Admins should soon provide direct upload (from user's device to ITEMS) and that will make things easier.
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@vn1ta Hello, it's been a week since problem with database issuses but my items have not appeared yet on my profile. Please advise me what to do. I add that I followed all your guidelines regarding cookies and mozilla updates. I'm really upset ;( Please help!
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Hello @aleks
Since there were problems with database, unfortunately, some of the item uploads were dismissed. This means that you will need to upload them again - I had to do the same.
I am very sorry for the inconvenience.
Feel free to contact me if you have any additional questions.
Anita | URSTYLE Community manager -
@vn1ta Oh I see. I understand now. Thank you very much. I try again today. Have a nice day;-)
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@aleks Thank you for understanding, dear. Feel free to contact me if you have any question/problem.
Have a great day!
Anita | URSTYLE Community manager -
Yesterday, I attempted to finish a set that was in my drafts. I uploaded a few items and after a period of several hours, only two showed up. I could not finish my set as planned. This morning I am trying to do a fashion set, however, the three items I tried to upload have not appeared. I am so frustrated! This is the only trouble I have on Urstyle. I sure wish this could be fixed once and for all. I do not like to complain, however, this seems to be happening quite a lot.
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Dear @beverly , thank you for sharing your concern. I will convey your message to the administrators. Sorry for the inconvenience.
When things like this happen, it may be the best to explore the existing items (uploads and likes) and those in the Creator menu (or from collections: https://urstyle.com/collections). I know that it's not the same and developers will work on resolving the problem, but this is just a temporary solution.
Have a great day!
Anita | URSTYLE Community manager -
@vn1ta Thank you sweetie for your response. I appreciate it ever so much. Have a safe and pleasant week.