Set-publishing issue

[vn1ta]

@diannec Dear, I am very sorry to hear about this problem. Did you download backup copies of your sets? Please do not delete them, but send them over to [email protected] and administrators will upload them on your profile

[tiffanysblues]

Yikes, just made a set that is not publishing, just getting the spinning wheel.

[vn1ta]

@tiffanysblues Dear, please wait a little, it will most probably load soon There could be a temporary issue with it. If it cannot be published, you will get an offer to download backup files. Please send these files to [email protected] and admins will upload the set on your profile.

[vn1ta]

@tiffanysblues I can see a new set (made 13 min. ago) on your profile: https://urstyle.com/styles/1901552 . Was that one problematic?

[DianneC]

@vn1ta Sorry for the late reply but I went to bed as it was getting late in Australia. Thanks for the advice-I did download one but when I awoke today they were both back on my profile. Yay! I will use your advice in future though thank you Cheers @vn1ta

[tiffanysblues]

@vn1ta yes, took a while but it's ok now. Thought I lost it. Thank you!

[vn1ta]

@DianneC @tiffanysblues Thanks a lot for letting me know, ladies!
Have a great day/night!

[studiopatco]

@vn1ta It just happened to me. The set wasn’t published and it’s not in my drafts anymore. Hopefully, it will be published later.

[vn1ta]

@jesuisunlapin Dear, did your set get published? I will quote admin's message here:

@admin said in HelP URSTYLE...:

There are two options:
A) If our servers are down, you will see a prompt asking to save backup files (so you will not lose your set even if urstyle is not working)
B) If our servers are working, but some other issues occur with saving the set, the operation will be repeated after 15-30min. So your set is saved to our database and waiting for reprocessing

Please verify your sets in the next hour

I hope this helps clarify things.

[studiopatco]

@vn1ta yes, dear! thank you for being thoughtful & always helpful! cheers!

[vn1ta]

@jesuisunlapin You're most welcome, dear Sorry for the inconvenience. Admins are working on resolving the current issues.

[joseyjou]

I have the same problem, I have tried numerous times to upload my designs. very frustrating.

[vn1ta]

@joseyjou Dear, are you saying that your sets won't publish or that you cannot upload your old Polyvore sets?
Please clarify
Anita | URSTYLE Community manager

[vn1ta]

@joseyjou P.S. There are some problems with publishing in the last couple of days, but administrators are working on resolving them.

For future reference, this should be noted - the sets will not get lost, as there are 2 possible outcomes:

1. If the site is unable to publish your set (you get an Error message), you will be offered Backup copies. Make sure to download those backups to your device and send them to [email protected]. Please do not forget to tell them your username or give your profile link. Then URSTYLE administrators will upload those sets on your profile.

2. If your set gets published (you get a Success message), but the set doesn't appear on your profile for a while, or you see a spinning circle on it, that means that the set is going to appear later. Database and servers can get overloaded at times, so they cannot display all data instantly.

Another alternative option when you get an Error message during set-publishing is to save the set as a draft and try to re-publish it later.

I hope that this helps clarify things and relieves you of concern.
Feel free to contact me if you have additional questions.

[joseyjou]

@vn1ta Thankyou, my sets are saved on my computer and will try again. Sorry for late reply as I have been sick with the flu. Thankyou for answering my query.

[vn1ta]

@joseyjou You're very welcome, dear!
Have a great day!
Anita | URSTYLE Community manager