Create Board - Image/Item problems
-
Does anyone have this problem? I have retrieved a draft set which appears to have some items vanish from the screen. However, if you click on the item the "editor box " outline appears but there is no image. If you click on the right to select the image with the "solid white box" around it, then it does appear on screen, however, I do not want this and selecting the image without the outline, causes the image to disappear. This also happens when I try and create a completely new set. This seems to have occurred since the weekend (25/26 aug). Any suggestions?
-
@vkevans Not exactly, no, but I've seen something akin. Could you please state which browser you're using?
-
@myrrael I'm using google chrome on my desktop - I've cleared cache and browser data and still having problems.
-
@vkevans Thank you. Seems there are a few creator/ cropper related issues for Chrome users.
-
@myrrael Thankyou..will see what happens over the next few days
-
@vkevans Hi Dear, I also use Chrome and find I have intermittent problems but I do not know whether chrome is the cause or not??
-
@ollie Hi..yes, I am at a loss to explain why this is happening..unfortunately, it has stopped me from doing anything for the time being..(i think there was an update over the weekend).. whether or not this is somehow linked ...who knows. I'll just wait it out and see what happens next..
-
@myrrael , @Ollie so I have just tried logging in to URstyle site via "Internet Explorer" and "Mozilla Firefox" The problems with images missing does not occur in Firefox. (IE was still a problem) If you have browser Mozilla-FIREFOX on your desktop then it might be worth trying to use this temporarily. My draft sets that I thought I lost in Chrome are appearing in Firefox - 100% ok. Hope this helps.
-
@vkevans Thank you! That's helpful information.
-
I've noticed that I have lots of problems using my Chrome app on a mobile device and I've heard [read] from others using the same browser have ran into many of glitches. I can't stay away from chrome because they have the largest workspace for a touchscreen via mobile device. My best answer is to Screenshot all stages of your work or use another browser to publish sets with your clipped/imported DRAFT set. Hope this can help some V.
-
Everyone who had a problem with the cropping tool - please clean your cache (instructions given here: https://urstyle.com/topic/1553017/important-information-about-urstyle ) and then check the Creator again. It should work well now
Message me if the problem persists. 
-
@vn1ta Hi..
-
I'm still having problems with Chrome...(I have followed your instructions to clear cache and data) and after clearing, logged back in to check my draft sets, yet the items are still "invisible" in the set. If I log in via firefox the draft set is there with all the items in full view.
-
I have been using firefox for the past 2 sets I have had problems publishing these sets - Time for dinner and Make your retreat - they are publishing much smaller than how I see them on the create board. I see them as 100% but on publishing the image is only 50%.
Hoping you can help with these 2 particular problems? Regards V
-
-
I can't get a draft to save after I have more than about 3 items in the set! It just offers to let me download a back-up, but I really prefer my sets to show everything I use . I think I may stop creating till it settles as it is so frustrating... and before anyone asks..... I have cleared my cache !
-
@auntiehelen This may be happening because of weak Internet connection. I had a similar problem (10/1 Mbps - I will need to get a better one)
As for the cache cleaning, I understand it may be bothersome. But it's necessary when admins apply new updates - if they won't show up on our page. Some items like ad-blockers and browser extensions are preventing automatic cache cleaning - admins are researching this issue.
To be honest, updates on Polyvore used to arrive for weeks (until they reach all accounts) and we weren't notified about them, so I think that Urstyle is doing a great job, in all honesty
-
@vkevans Dear, I have notified the administrators about your problems. Please continue to use Firefox until this is clarified. Please message me with update about your progress if anything changes (to better or worse)
-
@luckied99 Hey dear, have you tried Fullscreen option for Mozilla Firefox on your device? It will give you a larger working space
-
@vkevans Dear, the admin checked your set and told me that you will need to crop your items because of their invisible background - they take up more space around them than the actual item size (check the screenshot):
As for the invisible items - could you give me more details about that? Do you mean that your items won't load in Chrome? Please let me know
-
@vkevans P.S. Those gray rectangles (on the screenshot in my previous reply) mark how much space the item takes up - that is why your set was published smaller. You just need to crop your items to avoid this problem
-
@vn1ta Thank you for this advice. When I make the next set I will make sure that I follow these instructions
-
@vn1ta This is what I see in Firefox--this is a draft set-- I will try and send another msg with the chrome version - at the moment I am stuggling with uploading the chrome version..v
