Cropping Tool
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@auntiehelen Dear, does this only happen with the Pen tool? Have you used this tool before?
Please note that you need to hold the button (on your mouse) down while using this tool - like you hold down pencil while drawing. Once you make a finite shape, you should release the button. Please try this.
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@vn1ta It happens with all the tools.. and yes, I have used it lots of times.. in fact it was working perfectly just a few hours before and I cropped the doll part, made the doll and then it wouldn't save the draft. It offered to download to save and I did that, but I wasn't happy about using what looked like a complete doll; so I decided to start over, and that's when the problem came up !!! I don't intend loading another browser as my WiFi is not strong and I try to burden it as little as possible, but I shall try going opening a private window and see if that helps.
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@vn1ta I went in on a private window and the cropping tool works! It's a nuisance to do that because I have to sign in every time, but hopefully the problem will be resolved soon, so I shall manage that way for the time being!!! If anyone else is having the same problem when using Safari, this is way to get round it!! Thanks for your help.
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@auntiehelen When did you clean cache for the last time? It should be a recent clean, as these changes are fresh.
You could save your username/pass on your browser - then you wouldn't have to type that info every time you log in - the browser would automatically offer you log in info. In any case, admins told me that problem with cache will be resolved as soon as possible.
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@vn1ta YES, that's exactly what happens.
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@vn1ta I cleaned it immediately before trying to use the tool. But actually I see my cropping tool is working now... although the draft will not save yet!!
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@arjanadesign Please clean your cache to see if that solves the problem ( instructions: https://urstyle.com/topic/1553017/important-information-about-urstyle )
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@vn1ta Okay, I cleared the cache and tried to cut something and it WORKED! I'm on my work computer (shhhhhhhhhhh) I use Chrome on both work and home computers., I will check my home computer this evening. Thanks so much. When is the "forward/back" tool going to be fixed? Any ideas? Thanks again sweets,
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@arjanadesign Oh, I'm so glad! Thanks for letting me know!
Feel free to message me if the tool doesn't work on your personal computer.As for forwards/backwards tool, it was fixed today. Could you check it?
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The thing with cleaning cache is that it needs to be done manually after each update if:
- we want the changes to be effective immediately (normally, cache should be automatically cleaned in 15 minutes)
- if we have an ad-blocker, which prevents automatic cache cleaning
That's how I understood the admins
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@auntiehelen Yes, draft-saving can take a long time when we use multiple cropped items - it happened to me too. Admins are working on improving this process. Feel free to update me on your progress with that draft
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@vn1ta Well, I have saved the cropped bit as a download; so that should help... I shall have it already cropped as an item
