Cropping Tool
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@vn1ta It happens with all the tools.. and yes, I have used it lots of times.. in fact it was working perfectly just a few hours before and I cropped the doll part, made the doll and then it wouldn't save the draft. It offered to download to save and I did that, but I wasn't happy about using what looked like a complete doll; so I decided to start over, and that's when the problem came up !!! I don't intend loading another browser as my WiFi is not strong and I try to burden it as little as possible, but I shall try going opening a private window and see if that helps.
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@vn1ta I went in on a private window and the cropping tool works! It's a nuisance to do that because I have to sign in every time, but hopefully the problem will be resolved soon, so I shall manage that way for the time being!!! If anyone else is having the same problem when using Safari, this is way to get round it!! Thanks for your help.
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@auntiehelen When did you clean cache for the last time? It should be a recent clean, as these changes are fresh.
You could save your username/pass on your browser - then you wouldn't have to type that info every time you log in - the browser would automatically offer you log in info. In any case, admins told me that problem with cache will be resolved as soon as possible.
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@vn1ta YES, that's exactly what happens.
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@vn1ta I cleaned it immediately before trying to use the tool. But actually I see my cropping tool is working now... although the draft will not save yet!!
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@arjanadesign Please clean your cache to see if that solves the problem ( instructions: https://urstyle.com/topic/1553017/important-information-about-urstyle )
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@vn1ta Okay, I cleared the cache and tried to cut something and it WORKED! I'm on my work computer (shhhhhhhhhhh) I use Chrome on both work and home computers., I will check my home computer this evening. Thanks so much. When is the "forward/back" tool going to be fixed? Any ideas? Thanks again sweets,
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@arjanadesign Oh, I'm so glad! Thanks for letting me know!
Feel free to message me if the tool doesn't work on your personal computer.As for forwards/backwards tool, it was fixed today. Could you check it?
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The thing with cleaning cache is that it needs to be done manually after each update if:
- we want the changes to be effective immediately (normally, cache should be automatically cleaned in 15 minutes)
- if we have an ad-blocker, which prevents automatic cache cleaning
That's how I understood the admins
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@auntiehelen Yes, draft-saving can take a long time when we use multiple cropped items - it happened to me too. Admins are working on improving this process. Feel free to update me on your progress with that draft
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@vn1ta Well, I have saved the cropped bit as a download; so that should help... I shall have it already cropped as an item
