Solution for set-publishing issues
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@admin unfortunately that’s the only option the program is giving me. I had never even heard of a Json extension or the paint application until the great migration so I am assuming this is something that will be remedied in time. I am unable to save or publish sets so I am putting my set making on hold until things calm down a little for you guys. Don’t forget to get some sleep
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@fassionista, @johbri published screenshot showing she wants to open json file in paint program. It's not related to urstyle
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@fassionista @johbri Dear friends, you can always Google this, if you do not understand what the file extension stands for
Here is an explanation below.If you have received backup files from URSTYLE (.json and .png file) for the sets that were not published, please send them to [email protected] and admins will upload them to your profiles. Please make sure to write your username or give URSTYLE profile link in the email, so that admins know where to upload the files.
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@vn1ta thank you, dearest for the explanation. I am afraid I have no idea what goes on on the back end, therefore I am easily confused. I just know that you guys are doing a fabulous job in making this site even better than PV ever was AND keeping us in the loop about what is going on which we all appreciate. And by the way, my set was just saved successfully, so thank you again.
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@fassionista No problem, dear, you're most welcome
I completely understand that you want to get familiarized the files that you're getting. Thank you so much for the support! 
I am glad that your set is saved! -
@vn1ta Hey, it's been eleven days and my set still hasn't been posted yet. Is the email we should send out .json files the same? I haven't gotten any feedback from the administrators regarding my set.
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@thegrey1 Could you explain this question, please: "Is the email we should send out .json files the same?" I am not sure that I understand.
When you get backups of your set, one file is in .png format, the other one is in .json format. You should send both of them to the administrators via [email protected]. You should also make sure to include your URSTYLE username or profile link, so that admins know where to upload the set
You can send them another email to remind them. Unfortunately, I cannot help you upload your set, as I'm a Community manager, not an IT specialist.Have a nice weekend!
Anita -
@thegrey1 I've just sent a message to admins to remind them about your email. They should respond soon. Sorry for the inconvenience.
Another solution would be to upload the .png file to Pinterest, clip it to your URSTYLE profile and then publish it as a picture. You should just add a couple of items in the background since each set must contain several items.
Have a nice weekend!
Anita -
@vn1ta hi hun, a set I published about 4 hrs ago entitled “
️” has disappeared. It was the second to last one. I published. It saved fine and I had 1 comment to which I responded. I added the lyrics to a song in the commentary and saved it again and again it saved fine (although it did take a while) and I just opened my iPad and it’s gone. Should I just wait? Or is it gone for good? Thank you so much for any help you can give.Addendum: so I went to the notifications tab and clicked on where someone had liked it. It sent me to a link https://urstyle.com/styles/1979933 which revealed the spinning wheel the text of the song but no set picture. Is this something for @admin ?
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@fassionista Hi dear
I've opened the link and I get the spinning wheel as well. That set is also not visible on your profile. I think that it should load soon. In any case, I will forward your post and set link to admins for checking. I'm not sure why does this happen 
Talk to you soon -
@vn1ta thank, darling. Have an amazing weekend. Hugs
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@fassionista Have a great weekend too, dear!
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@vn1ta I did that today left the spinning circle spinning for I'd say at least if not more then 5 hours came back from my errands and it was still spinning had to shut down my computer ..lost the set this has happened to me at least 4 or 5 times in the past month ...I guess it's just the luck of the draw if your set gets published or not...Not quite too thrilled about this recurring problem.And yes I have followed all your guidelines about set publishing issues I have no clue why this keeps happening
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@weesey Reported to admins. I am truly sorry for the inconvenience. Could you check your drafts for that set? It might still be there since it didn't get published.
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@vn1ta hi dear. It’s back and in place just like you said! Thanks for encouraging patience, darling and thanks for all you do
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@vn1ta YEP FOUND THEM THANK YOU WONDER WHY THIS KEEPS HAPPENING IT TAKES THE JOY OUT OF CREATING ANYTHING WHEN YOU'RE NEVER SURE IF IT WILL GET PUBLISHED OR NOT...BUT I REALLY DO APPRECIATE YOUR QUICK RESPONSE TO MY PROBLEM,YOU ARE SURELY WORTH YOUR WEIGHT IN GOLD MANY THANKS
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@weesey Thank you very much, dear!
I am so glad that your sets are not lost! I think it happens due to database issues, but developers are working on bug fixes and stability improvements, so I hope this can be resolved soon. Have a great weekend! -
@fassionista You are most welcome, dear
Have a great weekend! -
@vn1ta That's a great idea! Thank you for your help!
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The set I mentioned said "success" ,it is called Always, it has not showed up yet, almost 24 hrs. now...so what does this mean? will it still be published?
