Clipper working, but items not showing on create page
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The clipper appears to be working. However, when I add items to create a set, they do not show up on my create page. The only items that appeared were the ones I just added now. What is going on? Help! I have cleared my cache. I have noticed that when I try to add an item on the create page, and I click the last box, the items shows at that point, however, it does not appear on my create page. Hope this gets fixed soon. Thank you Urstyle.
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My elements is also gone.
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Same thing with me, I just clipped a dress to see if clipper was working, the dress showed up, but all my previous item show a blank. I tried different things, but nothing worked. Cleared the cache, still nothing, maybe it is a bug that will clear up later hopefully!
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I have the same problem.. Some of my items are blank but I cleared my cache and etc
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Some of my items are not showing up, but worse than that: when I add an item (clipped or liked by me) it doesn’t show up on the editor area, I just get a blank page with the link to the item on the top.
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None items are gone. If some of them are not showing up, we will re-add them, just let us check that.
@jesuisunlapin you need to clear cache
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@admin I tried clearing cache to see if it helped the items to show up and no luck!
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@admin Thanks
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@familyrppartner we were moving all images to the new data center. As I see some of that images are missing, but no worries!
they are not gone, we have backup files and source images. It will take a while until we will target all missing images but all of them will back to you -
@admin what about not being able to make sets, the items show up which are clipped/liked but when you click/drag over it doesnt show up even after clearing cache
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@admin ~ Thank you for the update. Any new items clipped will appear and can be used in sets.
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@admin thank you for updates! but items are not showing so i can't create sets
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@anna-of-sweden Same.... items are not showing when i try to create.
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@bastet that's so sad, i hoped that everything will be alright with the site after the maintenance.
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@admin same problem here! But I'm glad you are fixing the issues, thanks!
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@ortegamariana @Anna-of-Sweden @Bastet
if you don't see an item when dragging/clicking them at create tool, that means your browser keeps the old version of create tool files. Simply ctrl+f5 / cmd+f5 should resolve the issue, I will check if we can do smth more remotly -
@admin no, it didn't help(
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@anna-of-sweden could you check different browser or incognito mode?
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@admin i tried both of it but no result. this is even happening when i'm not log in and try to use items from the site. I'm not the only one who have this problem. That's what i see
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@admin while my items are showing in catalog when you click them into the editor they are not appearing. I am running Windows 10 with latest Google Chrome.
