Items aren't showing after being uploaded
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I get that since its the weekend their coders may be off for the actual clipper but why not leave the on-site uploader avaliable?
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@familyrppartner true!
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Dear @familyrppartner , there is no such function/job as "uploader" on Urstyle - the uploading process is automated. However, this process sometimes needs to be fixed either because the queue was formed (due to large number of uploads) or because some badly formatted item caused a system blockage. These errors are unpredictable for now, but the entire process will be improved
As I previously said, admins were notified about the problem and they will resolve it as soon as possible. It's still weekend, so they might be currently away resting. Please try some of these methods until the Clipper is fixed:
- use the existing items that you have (liked and uploaded ones)
- research shared user uploads (here)
- research collections on the site (from the side menu - button COLLECTIONS)
- explore the SHOP section
- explore the Creator menu .
You could create sets with some of the items found this way.
Sorry for the inconvenience.Have a beautiful day!
Anita | URSTYLE Community manager -
I've just received latest message from admins - they are currently working on resolving the problem. Thank you for your patience.
Anita | URSTYLE Community manager -
@vn1ta Thank you so much for keeping us informed! you're doing a great job !
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@bastet You are welcome, dear
Currently, there are 5.5k items in the queue, but it's getting cleared up - your items will start appearing soon. -
@vn1ta what caused the problem ?
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@vn1ta the uploader I meant is under the items page, it was how we originally clipped items to the site
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@familyrppartner Clipper and "Add items" button (uploader) are using the same backend services, dear
The queue is clearing up (currently 5.5k items), your items should start appearing soon. Thank you for your patience. -
@bastet Queue was formed due to large volume of uploads, it seems.
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@vn1ta is there a way to make it never happen again ? are we doing or are you doing something wrong ?
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@vn1ta so basically the popularity of the site is causing the site to have issues? well there could be worse problems in the world
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@bastet @familyrppartner Well yes, the site is currently overloaded. Developers are doing what they can to fix it asap
As I understood admins, this process is being improved and will be more stable in the future. I am a community manager, so I cannot tell you a lot about technical data, as I do not know about that. I hope that you understand. -
@vn1ta can you let us know when the clipper's safe to use again without it being overloaded?
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@vn1ta yes, we will wait
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@familyrppartner The queue should clear up in the next couple of hours, as there are numerous items waiting to be uploaded (5.5k). It is safe to use it anytime, but I cannot tell you when or if it will get overloaded again, since that depends on total user uploads. In any case, admins are working on improving the stability of this process.
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@bastet Thank you for your patience and sorry for the inconvenience. The site is still young, so this kind of problems can happen sometimes. There were many fast updates during the past few months, so it is normal to continue improving these processes until they can work perfectly
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@vn1ta i understand very well, you guys are doing a great job !
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The items I had uploaded yesterday have started appearing now. Thank you very much!
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@bastet Your support is appreciated very much!
