Items aren't showing after being uploaded
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@bastet @familyrppartner Well yes, the site is currently overloaded. Developers are doing what they can to fix it asap
As I understood admins, this process is being improved and will be more stable in the future. I am a community manager, so I cannot tell you a lot about technical data, as I do not know about that. I hope that you understand. -
@vn1ta can you let us know when the clipper's safe to use again without it being overloaded?
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@vn1ta yes, we will wait
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@familyrppartner The queue should clear up in the next couple of hours, as there are numerous items waiting to be uploaded (5.5k). It is safe to use it anytime, but I cannot tell you when or if it will get overloaded again, since that depends on total user uploads. In any case, admins are working on improving the stability of this process.
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@bastet Thank you for your patience and sorry for the inconvenience. The site is still young, so this kind of problems can happen sometimes. There were many fast updates during the past few months, so it is normal to continue improving these processes until they can work perfectly
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@vn1ta i understand very well, you guys are doing a great job !
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The items I had uploaded yesterday have started appearing now. Thank you very much!
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@bastet Your support is appreciated very much!
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@vn1ta Thank you for your great communication. I forgot about the shared items group, so thanks for the recommendations. You are doing an amazing job. Please let the techs know we apprecaited all their hard work.
I can see more polyvore users are coming to the site, I love that. hugs, Fran -
@izzystarsparkle You are most welcome, dear.
Thank you for your support!
I will convey the message to the administrators.Have a beautiful week ahead!
Anita | URSTYLE Community manager -
@vn1ta Hi Dear, Do you have any time frame that the uploading of items will be fixed? Not able to do much again tonight, unable to save a set as well. Thanks Ollie
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@ollie hi Ollie, my items are now importing fine. You might want to clear your browser history and cache/cookies and try again.
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@ollie Please try the methods proposed here - clear cache & cookies, check if your browser is updated, try switching the browser (e.g. try Mozilla Firefox instead of Chrome).
Items upload was already fixed yesterday, so it should work well now.
Please contact [email protected] if none of the methods above work for you - developers will be able to help you more.
Best regards,
Anita -
@eyesondesign0181 Thanks Terri, just tried importing an item and it came through fine. @vn1ta Always clear my cache and cookies, and have tried Firefox as well. Might take on your suggestion of contacting help, as last night nothing was working much anywhere for me. Cheers for your input. Regards Ollie
