Solution for set-publishing issues
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I see I am not the only one having issues; my items are not even showing up on the screen when I try to make a set and I did not know if it was just me or not.
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@admin https://urstyle.com/styles/1952928 here is a set where a lot of the items are invisible on the set. Tried to edit but the set started to spin for several houres. you can see all the items I used. why is it so that sometimes is the items invissible and not possible to drag in the creater. If i go out of the system and back again it is ok.? Frustrating.
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@johbri ok, create tool has been fixed, now they will be visible at set if you add them to the set in create tool
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@admin Thanks
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I can't published my sets! What's happening??
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@ittgirl could you share any details? last set from your profile has been published 7minutes ago
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@admin said in Solution for set-publishing issues:
Im having a simalar issue, out of 10 sets I made today 4 never published at all or it took hours for them to show, the others came up that they could not be published/offered to download and then turned up on the page
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@familyrppartner I've been having the same issue with sets either taking forever in limbo or not publishing. Is there a solution?
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@diane @ittgirl we are still improving that process.
If sets can't be published but have been redirected to an empty set page with spinner, our system will retry publishing operation in the next 30min. No additional action is required.If sets can't be published, and user has been notified about that via popup message with the ability to download backup files. These files should be sent to [email protected] and we will upload them manually
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Should I keep it open while the circle is spinning or is it okay to switch pages? If I switch will my new set be lost? @admin
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@fashionmonkey You shouldn't close the page while the circle is spinning - just open a new tab on your browser to do something else and leave the tab with loading set opened until the set is published successfully
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@vn1ta Hey I had a problem yesterday with publishing a set and I have sent the back up to the email you have provided. I would just like to know how long it will take for my set to be published. I appreciate the work you are doing and I would understand if you are busy. I'm only curious as to how long it takes you to proccess data like that.
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@thegrey1 Well, that depends on how busy the administrators and developers are
The set-uploading process is handled by them. I think that they will do it in the next 2 days. If not, you can contact me and I'll remind them. Have a great day! 
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My set wil not upload. What does this mean? I got this message:
"Unable to read this file. This is not a valid wallet file or the format is not supported." -
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@admin What is a json-fil.
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@johbri you are trying to open json file in the paint, instead of a image file with png/jpeg extension
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@admin unfortunately that’s the only option the program is giving me. I had never even heard of a Json extension or the paint application until the great migration so I am assuming this is something that will be remedied in time. I am unable to save or publish sets so I am putting my set making on hold until things calm down a little for you guys. Don’t forget to get some sleep
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@fassionista, @johbri published screenshot showing she wants to open json file in paint program. It's not related to urstyle
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@fassionista @johbri Dear friends, you can always Google this, if you do not understand what the file extension stands for
Here is an explanation below.If you have received backup files from URSTYLE (.json and .png file) for the sets that were not published, please send them to [email protected] and admins will upload them to your profiles. Please make sure to write your username or give URSTYLE profile link in the email, so that admins know where to upload the files.
