Imported images are not adding to set in full size when creating set.
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Hello @fashionmonkey,
could you please share with us the problematic item? I don't see any at your profile -
@vn1ta Hi Dear, Thank you as always for your help
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@romaboots @Ollie You are most welcome, dear friends!
Enjoy your day! 
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@fashionmonkey I am very sorry to hear that you still have problems with Moda Operandi items
Maybe you could try clearing browser cache (instructions) and then try to upload new items...?Or you could try some of these sites: farfetch.com , net-a-porter.com , matchesfashion.com , bloomingdales.com , barneys.com , saksfifthavenue.com , harrods.com , neimanmarcus.com , luisaviaroma.com , nordstrom.com
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@vn1ta Thank you for that tip but I have cleared my cache, etc. and I use all those sites too, it just happens that the majority of my currently clipped items are from Moda Operandi. Not the end of the world...it will resolve in time. Off to do some clipping
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@fashionmonkey I understand, thank you for responding
When you upload a new item, and if you still have a problem, please make sure to post it as a response to admin's message (not sure if you've seen it above, so here's a picture):
He will be able to investigate the issue and apply the fix for it.
Have a beautiful day! -
@fashionmonkey P.S. One of the users on the forum said that reinstalling the Clipper helped her, so it's worth trying - you can get it here: https://urstyle.com/about_clipper
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@vn1ta @FashionMonkey Hello today, Just creating a interior set and finding that some items that used to work are being clipped in some way (as moda operandi) and/or I cannot take the background out like I used to be able to
Have the settings been changed for this function? These are old imported items. Many thanks -
@ollie "I cannot take the background out like I used to be able to" - Could you, please, clarify this?
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@vn1ta I have some imports of plants with a white background and used to be able to using the slider (do not know correct name for this) remove the white background. Unfortunately now I cannot. Thank you
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@ollie Hmm, this seems to be a recurring issue (with the slider)
Have you tried the methods proposed here (under TROUBLESHOOTING) : https://urstyle.com/topic/1553017/about-urstyle-please-read ? -
@vn1ta Hi Dear, Yes, I always clear cache after every session as general housekeeping for URSTYLE and other reasons. I go in and out of sets if having problems to reset. This just seems weird as the items I talk about are old items which have been imported ages ago, not recently. Thank you
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@ollie Is this issue present on Google Chrome?
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@vn1ta Hello today, Yes ... I use Chrome.
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@ollie The administrators are investigating this problem. Sorry for the inconvenience.
Please try accessing urstyle.com via Mozilla Firefox, Opera or Safari browser in the meantime (until the problem is resolved) - according to other users, the issue is not present on those browsers.
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@vn1ta Thank you again for your help
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@ollie You are welcome, dear. Have a beautiful day!
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@ollie Dear, the admins need links of the items that you're having issues with. Could you paste a couple of links here (not for all items, if there are too many) and they will investigate this issue further?
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@vn1ta Hi Dear, As requested links, as below:
https://urstyle.com/shop/10743560
https://urstyle.com/shop/10706984Thank you
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@ollie Dear, the admin told me to convey this:
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Please re-upload the table image as it it too large to be processed properly. Admins have applied changes to the image-uploading process on AUG 28, 2018 and you've probably uploaded that table image before the mentioned date.
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As for the plant image, he says that it might be the best to upload png image (with already removed background) - for example: https://i.pinimg.com/originals/69/49/51/694951a14850a93d4f2ca2a54a30446a.png ).
I hope that this helps. Have a great day!
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