I have been trying to find a way to delete my account. There are no links or buttons I can see to delete my account. Please provide clear instructions on how I can delete my account. UrStyle MUST offer at least one method to accept request to know or DELETE online. I expect YOURSTYLE to respond with a way to permanent delete my account or I will be contact the FCC and other federal agencies. A DELETE ACCOUNT OPTION must be given.

Deletion Requests – Must be Provided as a Two Step Process

Deletion Requests must be offered as a two step process where the first step allows the user to submit the request for deletion and separately confirm the personal information to be deleted.

Submitting Deletion Requests Generally
Consumers may choose to submit a request to know or delete in an alternative manner than one of the provided methods. If this occurs, business are required to either (a) accept the request, or (b) provide specific directions as to how to submit or remedy the request as applicable. Realistically, this appears to mean that businesses must direct any relevant personnel to at least forward requests to the appropriate functionality area so that it may respond as required, even if those requests are not being submitted through an offered mechanism.

Certain Types of Information Cannot Be Provided Via a CCPA Request to Know

Businesses may not disclose pieces of personal information that are likely to create a substantial, articulable, and unreasonable risk to the security of the personal information, the consumers account, or the security of the business. Additionally, businesses may never disclose a consumer’s Social Security number, driver’s license number, other government issued identification number, financial account number, health insurance or medical information number, account password, or any security question or answers.

§ 999.313 “Responding to Requests to Know and Delete”
Confirming Requests to Know and Delete

Businesses are required to respond to requests to know and delete within 10 days of receiving the request and provide information regarding how the request will be processed, the verification process, and when the consumer should expect a response, unless the request has already been granted or denied.

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